Technical Support Professional
3 weeks ago
We are a local IT company seeking to expand our family of talented, experienced candidates. Our supportive, compassionate culture encourages personal and professional growth, employee satisfaction, and community involvement.
We offer competitive salaries, medical and 401K, employee incentive and reward programs, and a super-supportive, caring work environment.
Salary$60,000 - $80,000 per year, based on experience.
Job DescriptionYou will serve as the face and voice of our company, welcoming clients and colleagues into your care by providing effective, respectful, compassionate, responsive support. This requires exceptional personal management, phone, customer service, and organizational skills.
- Provide remote IT support and troubleshoot technical issues through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process and provide accurate information on IT products or services.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment with multiple priorities and deadlines.
- Strong problem-solving and analytical skills.
We offer a range of benefits, including:
- Competitive salary.
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