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Patient Care Coordinator
2 months ago
As a Care Coordinator at BrightView, you will play a crucial role in the coordination, evaluation, and treatment planning for individuals facing substance use disorders (SUD). This essential position involves ensuring that patients have access to vital medical, social, educational, and community resources necessary for their well-being. As an integral member of our multidisciplinary care team, you will advocate for our patients, supporting their journey towards stability and long-term recovery. If you are dedicated to making a positive impact in the lives of those battling SUD and excel in a team-oriented setting, we welcome your expertise.
KEY RESPONSIBILITIES:
- CLINICAL SUPPORT:
- Assess patient eligibility for various service needs.
- Assist patients in obtaining necessary medical, social, educational, and employment resources.
- Evaluate the effectiveness of recommended services and make adjustments as necessary.
- TREATMENT PLANNING AND MONITORING:
- Create personalized integrated action plans for each patient.
- Connect patients and their families with available resources, monitor compliance with recommendations, and follow up as needed.
- Ensure patients are receiving care from healthcare professionals outside of BrightView as per the treatment plan.
- Provide crisis intervention and de-escalation strategies.
- COORDINATION AND COMMUNICATION:
- Guarantee reliable transportation for patients to BrightView and other healthcare providers.
- Participate in required meetings, including individual and group supervision, treatment team discussions, and quarterly training sessions.
- DOCUMENTATION AND COMPLIANCE:
- Prepare comprehensive reports on needs assessments and care coordination activities.
- Accurately document all necessary care coordination information in the electronic patient health record, adhering to regulatory and company compliance standards.
- Exceptional verbal and written communication abilities.
- Empathetic and compassionate approach to support the recovery process of patients.
- Ability to work effectively with a diverse group of colleagues and patients.
- Proactive problem solver, dedicated to meeting patient needs with urgency.
- Collaborative team player in a multidisciplinary healthcare environment.
- Adaptable and flexible in a dynamic work setting.
- Technologically proficient, comfortable using various systems for communication and documentation. Familiarity with MS Office applications preferred.
- Commitment to compliance and integrity in work standards and regulatory requirements.
- Understanding of HIPAA and 42-CFR Part 2 regulations is preferred.
- Experience with harm reduction strategies is a plus.
- EXPERIENCE:
- Minimum of 1 year of experience in substance use services or clinical experience with individuals having co-occurring SUD and mental health conditions.
- EDUCATION:
- Bachelor's Degree in Social Work, Psychology, Psychiatric Rehabilitation, Sociology, Counseling, Vocational Rehabilitation, or Human Services is required.
- Paid Time Off (PTO).
- 401k program with employer matching.
- Ongoing training and certification opportunities sponsored by the company.
- Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, and accident insurance.
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
- Tuition reimbursement after one year in a related field.
