Senior Accounts Receivable Specialist

14 hours ago


WinstonSalem, North Carolina, United States Intelogix Corporation Full time
Senior Accounts Receivable Specialist

At InteLogix Corporation, we are seeking a highly skilled Senior Accounts Receivable Specialist to join our team. As a key member of our finance department, you will be responsible for collecting customer accounts, delivering prompt and accurate support to customers, and ensuring the accurate reconciliation of our accounts receivable portfolio.

Key Responsibilities:

  • Respond to external and internal customer inquiries via phone and email in a fast-paced, highly complex environment
  • Independently pursue overdue invoices through phone calls, emails, or portals
  • Reconcile intricate accounts independently and assist in resolving customer disputes promptly by liaising with various departments within the company concerning invoices, billings, or cash applications
  • Perform daily, monthly, and month-end account reconciliations using spreadsheets, specifically the daily cash log
  • Apply payments to customer accounts received via credit cards, collaborating with a centralized cash application team
  • Review and process customer refunds for duplicate payments, over-payments, and payments made to incorrect company entities
  • Generate weekly aging reports and prioritize accounts based on overdue status
  • Review accounts for credit releases and negotiate payment plans
  • Provide training to new team members on daily tasks

Requirements:

  • Must be 18 years of age or older
  • High School Diploma or equivalent required
  • Minimum of 6 months collections experience or 1 year of customer service experience is preferred
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Ability to interpret constant flow of information
  • Excellent communication skills, both written and oral
  • Superb attendance, so you can be there when our customers need us

What We Offer:

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Early access to earned wages via PayActiv
  • Access up to 50% of earned wages (capped at $500 per pay period)


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