Customer Service Representative

Job Summary:

This position provides receptionist duties for the center and performs a variety of clerical tasks including patient appointments and registration, management of patient flow, billing, and payment collections.

Key Responsibilities:

• Provide exceptional customer service to patients and visitors
• Manage patient flow and registration
• Perform clerical duties including billing and payment collections
• Maintain accurate records and reports

Requirements:

• High school diploma or general education degree (GED) required
• Six months experience in a healthcare setting or one year administrative and/or customer service background
• Computer experience required; ability to work with Windows-based programs strongly preferred
• Experience or training in customer service industry preferred
• Experience in medical billing preferred
• Bilingual Spanish / English or Navajo / English preferred

Certifications and Training:

• If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.

Screening Requirements:

This position requires successful completion of an initial post-offer of employment:

• According to PMS Human Resources Policy 205.006, "Healthcare Personnel Testing & Immunization Requirements," this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee's PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH.

About Presbyterian Medical Services:

PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico. Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs. We concentrate our resources on meeting the needs of underserved areas of New Mexico. We operate the largest network of federally qualified health centers in the state. PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.

Why Work at PMS?

• Mission-driven organization
• Competitive salaries
• Nine paid holidays and generous PTO
• Medical, dental & vision insurance
• Free Life & LTD coverage
• Free discretionary pension plan contribution
• Employee recognition and engagement activities
• Robust training program
• Tuition Reimbursement

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