Service Advisor

1 week ago


Lone Tree, Iowa, United States John Elway Cadillac of Park Meadows Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at John Elway Cadillac of Park Meadows. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle's service experience.

Key Responsibilities
  • Perform a thorough walk-around with clients at the time of arrival to understand their primary concerns and review additional maintenance needs.
  • Determine the guest's primary concern and provide in-depth information about parts and service options.
  • Produce repair orders with full transparency, including cost and time estimates.
  • Offer transportation options and follow up with clients on the status of their vehicle throughout the service visit.
  • Maintain high customer service and satisfaction standards, as measured by surveys from various sources.
  • Collaborate with other team members to ensure a seamless customer experience.
Requirements
  • High school diploma or equivalent, or six months to one-year related experience and/or training.
  • Experience with Windows, ADP/CDK, and Tekion systems preferred.
  • Ability to work with various extended warranty and fleet-pay companies.
  • Strong communication and customer service skills.
  • Valid driver's license and clean driving record.
About Us

At John Elway Cadillac of Park Meadows, we are committed to providing an extraordinary automotive experience to all our guests. We offer a comprehensive benefits package, including health insurance, dental and vision insurance, and paid time off. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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