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Inventory Specialist

1 month ago

Columbia, South Carolina, United States Walgreens Full time
Job Description:

Key Responsibilities:

  • Execute, monitor, and train inventory best practices and standard operating procedures for the entire store, including front end and pharmacy.
  • Support pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns.
  • Champion On-Shelf Availability and receive, count, price, return, and manage in-store inventory processes.
  • Validate and ensure accuracy of planograms.
  • Review and coordinate the proper use of reports and system applications impacting front end and pharmacy on-hand balances and pricing.
  • Execute and maintain front end and pharmacy asset protection techniques and file claims for warehouse and vendor overages, shortages, order errors, or damaged goods.
  • Open and close stores in the absence of management, including required systems start-ups, cash handling, and cashier responsibilities.
  • Engage customers by greeting and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.
  • Execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
  • Scan in all deliveries while the vendor is still in the store, including common carrier deliveries.
  • Focus on One Box receiving and take the appropriate action marking delivery as received if the product was physically delivered.
  • Verify all pharmacy shipments are posted for products physically received at the store.
  • Complete or verify postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders, and accurately report any shortages or damaged product.
  • Complete On-Shelf Availability (OSA) end-to-end process, including warehouse and direct store delivery (DSD) for planogrammed departments.
  • Execute disposals, call-ins, and vendor returns before expiration, complete scan outs/scan outs returns on all subscribed departments, and pharmacy scan outs.
  • Facilitate excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock.
  • Verify posting of all pharmacy/prescription claims.
  • Complete execution of all pricing activities, including price changes, markdowns, and markdowns deletes.
  • Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
  • Support front end and pharmacy ordering by ordering expense items, monitor pharmacy manual orders to identify excess orders, and maintain consigned inventory and orders as required.
  • Ensure all designated pull & quarantine item on-hands are updated and placed in the designated holding area.
  • Maintain accurate inventory counts and accuracy of on-hand quantities, including basic departments, stockroom, and overstock locations.
  • Under the supervision of the pharmacist-in-charge, maintain accurate inventory counts and accuracy of on-hand quantities in pharmacy and complete pharmacy smart counts.
  • Ensure the store maintains inventory compliance with state and local laws regarding regulated products.
  • Assist in the maintenance of inventory records, including receiving and posting of all products received at the store in all inventory systems.
  • Organize files and retain all invoices/receipts/return authorizations necessary for all inventory activities.
  • Help prepare for physical inventory and support physical inventory day activities, including preparing sales floor, stockroom, and pharmacy for inventory and auditing the third-party team on the day of inventory.
  • Support keeping all counters and shelves clean and well merchandised.
  • Be knowledgeable of all store systems and equipment.
  • Assist and coach store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions, and package returns at Walgreens.
  • Support execution of Pickup Program.
  • When serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Complete product returns, order voids, customer refunds, cash drops to safe, and provide change as requested for point of sale.
  • Comply with all company policies and procedures; maintain respectful relationships with coworkers.
  • Complete any additional activities and other tasks as assigned.
  • Attend company-based trainings for continuous development and complete all e-learning modules, including safety training requirements.
  • Obtain and maintain a valid pharmacy license/certification as required by the state.
  • Serve as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems.
  • When serving as the leader on duty, communicate assigned tasks to team members and report disciplinary issues and customer complaints to management.

Requirements:

  • One year of prior retail work experience with knowledge.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Must have a willingness to work a flexible schedule, including evening and weekend hours.
  • Demonstrated attention to detail and ability to multi-task and manage execution.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

Preferred Qualifications:

  • Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
  • Prefer to have prior work experience with Walgreens, with an evaluation on file.