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Teller (Member Services Representative)
2 months ago
We are seeking a highly skilled and customer-focused Teller to join our team at Knoxville TVA Employees Credit Union. As a Teller, you will be responsible for providing exceptional service to our members, processing transactions, and maintaining accurate records.
Key Responsibilities- Process transactions, including deposits, withdrawals, and loan payments, in a timely and accurate manner.
- Provide prompt and efficient service to members, responding to their inquiries and resolving any issues that may arise.
- Maintain accurate and up-to-date knowledge of applicable federal and state laws and regulations.
- Perform other teller duties, such as issuing money orders, processing debit card disputes, and opening and closing sub-accounts.
- Respond to member requests, problems, and complaints, and provide information on account status.
- Analyze and research account issues, and may serve as the branch Membership Officer or Security Specialist.
- Train to operate the vault, balance the ATM, open/close the branch, as needed.
- May open new membership accounts, process, close, and disperse consumer loan applications.
- High school graduate or equivalent.
- Cash handling and service-industry experience strongly preferred.
- Must possess the knowledge, skills, and abilities required to execute the primary responsibilities in a satisfactory manner.
- Must successfully complete teller test at the conclusion of teller training.
- Employer-paid health and dental insurance monthly premiums.
- Accrual of paid PTO Leave.
- Employer-matched 401k, 50% match up to 6% of employee contributions.
- Employer-paid Group Life Insurance and Long-Term Disability benefits.
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals.
- Paid Holidays and Paid Training.
- Potential pay increases through additional training opportunities.
- Opportunity to earn incentive pay.