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Teller (Member Services Representative)

2 months ago


Alcoa, Tennessee, United States Knoxville TVA Employees Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Teller to join our team at Knoxville TVA Employees Credit Union. As a Teller, you will be responsible for providing exceptional service to our members, processing transactions, and maintaining accurate records.

Key Responsibilities
  • Process transactions, including deposits, withdrawals, and loan payments, in a timely and accurate manner.
  • Provide prompt and efficient service to members, responding to their inquiries and resolving any issues that may arise.
  • Maintain accurate and up-to-date knowledge of applicable federal and state laws and regulations.
  • Perform other teller duties, such as issuing money orders, processing debit card disputes, and opening and closing sub-accounts.
  • Respond to member requests, problems, and complaints, and provide information on account status.
  • Analyze and research account issues, and may serve as the branch Membership Officer or Security Specialist.
  • Train to operate the vault, balance the ATM, open/close the branch, as needed.
  • May open new membership accounts, process, close, and disperse consumer loan applications.
Requirements
  • High school graduate or equivalent.
  • Cash handling and service-industry experience strongly preferred.
  • Must possess the knowledge, skills, and abilities required to execute the primary responsibilities in a satisfactory manner.
  • Must successfully complete teller test at the conclusion of teller training.
Benefits
  • Employer-paid health and dental insurance monthly premiums.
  • Accrual of paid PTO Leave.
  • Employer-matched 401k, 50% match up to 6% of employee contributions.
  • Employer-paid Group Life Insurance and Long-Term Disability benefits.
  • Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals.
  • Paid Holidays and Paid Training.
  • Potential pay increases through additional training opportunities.
  • Opportunity to earn incentive pay.