Field Service Technician

2 weeks ago

Fishkill, New York, United States Duravant Full time
Job Title: Field Service Technician

SupportPro, a Duravant company, is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing total equipment lifecycle management services that optimize the performance of OEM equipment.

Key Responsibilities:
  • Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
  • Perform mechanical and electrical modifications including PLC programs and servo drive configuration
  • Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customer's personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
  • Achieve service delivery goals including response time, first time fix and customer satisfaction rates
  • Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
  • Provide equipment reliability feedback to quality engineering and collaborate on improvements
  • Comply to industry, company, and customer safe working practices
  • Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are done promptly, on time and to a high quality.
  • Periodically perform technical support, final assurance, or other duties at SupportPro HQ.
Requirements:
  • AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired.
  • 3 years' experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
  • 3 years' experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
  • AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs.
  • Interpret complex technical information involving mechanics and electronics, including schematics
  • Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
  • Valid drivers' license and ability to qualify for a US passport
Work Environment:

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

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