ITW Desktop Endpoint Team Intern
2 weeks ago
ITW's IT internship program is designed to provide meaningful work and experience to our interns with strong managers serving as their mentors. This internship program aims to equip interns with marketable experiences and skills, as well as introduce them to ITW's unique way of doing business.
Responsibilities- Assist in the maintenance of end-user computing, AV, and VoIP devices.
- Monitor and address basic deviations in overall end-user device health.
- Manage computer system images for new devices.
- Provide initial support for reported issues with end-user computing, AV, and VoIP devices.
- Evaluate and escalate problems when necessary.
- Ensure timely and quality issue resolution.
- Alert management to emerging incident trends.
- Identify automation opportunities for efficiency.
- College student pursuing a degree in Computer Science or Information Technology related field.
- Completed junior year by the summer of 2025 and rising senior status preferred.
- Ability to be in the office 5 days a week with flexible hours.
- Exceptional customer service orientation.
- Ability to conduct research into a wide range of computing issues.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
ITW is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
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