Resource Center Associate

7 days ago


Poplar Bluff, Missouri, United States Southern Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Resource Center Specialist to join our team at Southern Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via telephone, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Receive and field incoming customer service calls, both via telephone and ITM
  • Process transactions through ITM as necessary
  • Promote strong and lasting customer relationships through the Call Center environment
  • Achieve a high level of success by understanding customer needs and identifying opportunities to grow the bank
  • Provide exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries
Requirements
  • Ability to use/learn current technology and software applications related to position
  • Must have solid customer service and problem resolution skills
  • Requires good follow through
  • Excellent interpersonal, verbal and written skills required
  • Strong organizational skills
Qualifications
  • High school diploma or equivalent
  • Up to one year related experience in retail customer service, banking or call center is beneficial, but not required
Core Competencies
  • Building Trust
  • Customer Focus
  • Contributing to Team Success
  • Applied Learning
  • Building Customer Loyalty
  • Managing Work
  • Sales Ability/Persuasiveness


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