Customer Service Representative

3 days ago


ArdenArcade, California, United States Sonic Performance Full time
About Sonic Performance

We are a telecommunication-based consulting sales and marketing firm helping popular brands maximize their profitability and increase brand exposure through innovative support.

Job Overview

As an entry-level Customer Support Specialist, you will assist in strategic customer service and sales campaigns. You will engage with customers to identify their needs and provide efficient support on all sales processes.

Responsibilities

  • Communicate directly with customers, being an expert on product knowledge and educating them on desired product inquiries
  • Identify and engage with new and existing customers to bolster sales pipelines
  • Communicate features and benefits of products/services based on individualized needs
  • Overturn objections as necessary throughout the sales process and answer questions
  • Support all customer inquiries to build relationships
  • Respond promptly and effectively to account inquiries
  • Attend regular product training sessions
Requirements

  • A High School Diploma or equivalent
  • Experience in customer service or sales is recommended
  • Excellent verbal and nonverbal communication skills
  • A driven mindset with impeccable time management skills and a superior work ethic
  • A positive and professional demeanor while working with other team members and customers


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