FCA Recall Specialist

MarketSource is seeking a highly motivated and organized FCA Recall Specialist to join our team. As a Recall Specialist, you will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls are completed or cases closed on identified targeted vehicles in their assigned geography.

• Conduct field canvassing, door knocks, and face-to-face visits at identified addresses to close cases with required documentation
• Utilize MarketSource Dashboard to review case assignments and closures
• Subject matter expert on assigned initiative(s)
• Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available
• Complete, upload, and record all information to specific requirements
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate consumers on the extreme importance of recall and/or initiative(s)
• Overcome hesitancy and resistance from consumers to close cases
• Develop relationships and work closely with assigned businesses in designated markets and field team members
• Contact or visit other locations as assigned
• Conduct investigative work to verify the accuracy of identified outcomes from call reports
• Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
• Utilize available online resources to identify the location, owner, and disposition of identified target
• Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
• Document results of research in or another database as directed

• High School Diploma or equivalent
• 1+ years of work experience, industry-specific background preferred
• Must have reliable transportation to perform essential functions within an assigned geographic area
• Valid Driver's License

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.