Automotive Tire Manager

20 hours ago

North Randall, United States Conrad's Tire Express and Total Car Care Full time
Job Summary

We are seeking a highly skilled and motivated Automotive Tire Manager to join our team at Conrad's Tire Express and Total Car Care. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, selling tires and automotive accessories, and ensuring customer satisfaction.

Key Responsibilities
  • Provide superior customer service levels that exceed customer expectations while adhering to company policies and guidelines.
  • Assess customer needs for tires, services, and other products, accurately and effectively responding to questions and resolving issues.
  • Sell tires, automotive accessories, service repairs, and preventative maintenance to customers.
  • Accurately answer questions both over the phone and at the store location.
  • Determine and address customer needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
  • Present a warm, friendly, knowledgeable, and professional image to customers.
  • Build a loyal customer base.
  • Direct the service department in the diagnosing of customer needs through the appropriate products and services.
  • Verify with the service department that the appropriate services have been completed.
  • Learns and maintains current product knowledge on all tires, service, and other product lines that are represented as well as those of competitors.
  • Prepares accurate estimates and billings for customers.
  • Invoices customers using proper procedures for cash, charge, credit, employee, fleet, and national accounts.
  • Knows, understands, and performs the Maintenance Technician duties.
Requirements
  • High school diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Tire, Automotive, Sales, and Customer Service knowledge and skills.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to toxic or caustic chemicals and outside weather conditions. The employee is occasionally exposed to vibration. The noise level in the work environment is usually loud. The employee regularly works extended hours and Saturdays. The employee is occasionally required to work Sundays and evenings. The employee regularly works an average of 52 hours per week, and may attend meetings after normal business hours.

Travel between locations is often required.

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