Customer Service Director

3 weeks ago


Honolulu, Hawaii, United States Hardware Hawaii Full time
Job Title: Customer Service Director

Description: Hardware Hawaii seeks a talented and customer-focused individual to serve as our Customer Service Director. This role involves leading a team of sales associates and department managers in delivering exceptional customer service, managing store operations, and promoting a positive shopping experience. With 5 years of retail experience and 3 years in management, the ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to motivate and inspire their team to achieve excellence.

Key Responsibilities:
  • Develop and implement customer service initiatives to enhance the shopping experience
  • Lead and manage a high-performing team of sales associates and department managers
  • Monitor and analyze customer feedback to identify areas for improvement
  • Implement effective processes to resolve customer complaints and concerns


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