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Technical Support Representative

1 week ago


New Braunfels, Texas, United States TaskUs Full time
About TaskUs

We are a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our company has expanded its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

Leveraging a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Job Description

We are seeking a highly skilled Technical Support Professional to work on-site at our New Braunfels TX location. As a Technical Support Professional, you will work with and guide customers (via phone, chat, and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions.

You will work with customers to solve problems and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience. You will also assist our community and help resolve inquiries empathetically, accurately, and on time.

Responsibilities/Duties
  • Assist our community and help resolve inquiries empathetically, accurately, and on time
  • Become and remain knowledgeable about products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal, and written communication skills, and most importantly empathy
  • Display a strong bias to doing what's right for our community in support of our mission
Qualifications/Key Competencies
  • Impeccable communication, and writing skills
  • General curiosity about how and why things work the way they do
  • Ability to quickly learn and articulate technical concepts
  • Ability to empathize with users and convey confidence through written interactions
  • Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
  • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
  • High affinity and cultural awareness
  • Adaptable to change
  • High level of English proficiency (reading, writing, spelling, speaking)
  • 1+ years of call center experience or equivalent
  • Must work On-Site at New Braunfels Location
Benefits
  • Outstanding Medical, Dental, Vision and Prescription plans
  • 401k Match
  • Pet Insurance
  • In-house Wellness Coaches
  • Hundreds of Discounts with the Brands you Love and Use
Estimated Salary: $55,000 - $80,000 per year