Equipment Maintenance Operations Director
1 day ago
JESCO, Inc. is a leading provider of heavy construction equipment and technology solutions in the Northeast and Mid-Atlantic regions.
We are seeking an experienced Equipment Maintenance Operations Director to manage our Service Department's day-to-day operations, ensuring exceptional customer service and driving profitable growth.
Key Responsibilities:- Oversee daily shop service work, prioritizing tasks, allocating resources, and maintaining equipment efficiency.
- Ensure all work performed is accurate, timely, and compliant with safety regulations.
- Communicate effectively with supervisors, technicians, and customers regarding tool updates and repair status.
- Collaborate with the PIP coordinator to implement improvements for applicable machines.
- Liaise with manufacturers for diagnostic support and technical assistance.
- Foster strong relationships with customers, identifying opportunities to upsell additional services and enhance satisfaction levels.
- Proactively communicate repair progress with customers and internal departments.
- Resolve customer/service issues promptly, minimizing inconvenience and maintaining a positive dealership image.
- Address serious grievances, adhering to company policies and procedures.
- Coordinate with the parts department for efficient ordering and pre-pulling of parts.
- Process shop service work orders from order status to invoice status, controlling technician hours efficiently.
- Submit warranty documentation to the warranty administrator and monitor warranty claims until final credit memo issuance.
- Deere Level 1, Deere Level 2, or Deere Capstone Certification (desired)
- Valid driver's license meeting insurance underwriting requirements
- Prior experience in service management and/or customer service (preferred)
- This role may require working during a State of Emergency, as deemed essential by the company.
The estimated salary for this position is $70,000 - $90,000 per year, based on industry standards and regional costs.
JESCO, Inc. offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.
About JESCO, Inc.:We are an equal opportunity employer, committed to diversity, equity, and inclusion. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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