Weekend Night Auditor

2 weeks ago


Mt Juliet, United States COMFORT SUITES Full time
Responsibilities

We are seeking a detail-oriented and customer-focused Weekend Night Auditor to join our team at Comfort Suites. As a key member of our front desk team, you will be responsible for ensuring the accuracy and up-to-date information of all hotel guest accounts.

  • General Bookkeeping: Verify and update guest account information, ensuring all transactions are accurate and reflected in our systems.
  • Customer Service: Respond to guest complaints and concerns in a professional and courteous manner, providing solutions and alternatives when necessary.
  • Communication: Collaborate with housekeeping to ensure guest rooms are ready and available for check-in.
  • Room Management: Manage room bookings, handle incoming calls, and respond to guest inquiries about room availability, rates, and amenities.
  • Guest Check-in/Check-out: Greet and check-in guests, distribute keys and room assignments, and record credit card information.
Qualifications

To be successful in this role, you will need:

  • Experience: 1 year of experience in the hospitality industry, preferably as a hotel front desk agent, hotel receptionist, or guest service specialist.
  • Technical Skills: Working knowledge of Microsoft Office and reservation management systems.
  • Education: High school diploma, GED, or equivalent.
  • Interpersonal Skills: Excellent communication, time management, and organizational skills, with a focus on delivering exceptional customer service.
  • Availability: This is a part-time position, requiring flexibility and adaptability.

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