Lease Renewal Coordinator

3 weeks ago


Fort Worth, Texas, United States Aarons Full time
Job Summary

We are seeking a skilled Payment Collection Representative to join our team. The ideal candidate will have excellent communication skills, the ability to work independently, and a strong commitment to customer satisfaction.

About the Role

In this role, you will be responsible for direct contact with customers who have not renewed their Lease agreement(s), both in home visits and over the phone. You will also be responsible for selling customers on the benefits of timely lease agreement renewal payments and assisting the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.

Responsibilities
  • Attainment and upkeep of customers' accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments
  • Sell customers on the benefits of timely lease agreement renewal payments
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Assist with merchandise returns and guest deliveries as directed by management
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management
Requirements
  • United States at least 19 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of retail/customer service experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron's Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills


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