Quality Engineering Supervisor

12 hours ago

Mentor, Ohio, United States Component Repair Technologies Full time
Job Summary

The Quality Engineer Supervisor is responsible for the direct management and operational oversight of the Quality Engineering Team. This position will report directly to the Quality Manager and lead a highly experienced and professional team of Quality Department professionals in meeting the goals of our customers, and the company.

The successful candidate will ensure compliance with internal procedures and applicable Federal Aviation Administration (FAA) and original equipment manufacturer (OEM) guidelines. They will apply their knowledge and skills in various types of disciplines such as manufacturing processes, aviation repair, and the regulations that govern civil aviation.

This position will collaborate with other company experts daily, ensuring the continuous growth of knowledge to successfully perform in the position.

Company Overview

Component Repair Technologies (CRT) is a locally family-owned business, with operations in Mentor, OH since 1985. Our staff of approximately five hundred dedicated team-members, many of whom have been onboard for decades, are the key reason for the company's success.

CRT specializes in the repair and overhaul of turbine engine components with our customers being the world's largest airlines and jet engine manufacturers.

CRT is a global leader in the aerospace and marine turbine engine repair sector with authorizations from the Federal Aviation Administration (FAA) and other world regulatory bodies.

Our commitment is focused on our valued employees, customers, and community. We offer a progressive and innovative benefits package, including health, vision, and dental coverages, as well as a 401k program and continuing education opportunities.

Duties and Responsibilities
  1. Ensure timely closure of investigations into customer complaints and warranty investigations, including root cause analysis, corrective and preventative actions, technical reporting, and communication with customers.
  2. Continuously improve the effectiveness of preventative actions resulting from investigations or continuous improvement activities.
  3. Audit product work instruction packages generated by engineering, reviewing and approving work instructions, tooling, and inspection methods used throughout the company for compliance with OEM requirements and other technical data, current customer work instructions, and industry standards.
  4. Ensure that maintenance release certificates are reviewed and approved daily.
  5. Provide direct managerial oversight of the department and personnel.
  6. Establish daily, weekly, and monthly objectives for the QE team.
  7. Motivate, coach, and counsel team members to achieve desired results.
  8. Coordinate, plan, and direct all activities of the Quality Engineering Department in unison with the Quality Manager.
Required Qualifications
  • Experience leading professionals in problem-solving, root cause analysis, and continuous improvement efforts.
  • Experience successfully resolving customer issues and warranty investigations.
  • Experience communicating with multiple teams and levels during problem-solving efforts.
Preferred Qualifications
  • Bachelor's degree in a technical or engineering field, with emphasis on quality control.
  • ASQ Certified Quality Engineer Certification (CQE).
Other Qualifications
  • Read, write, speak, and understand the English language.
  • Above-average knowledge of computers and standard software programs.
  • Experience in interpreting and applying basic shop math and the use of measuring devices, such as micrometers and calipers.
  • Strong organizational and problem-solving skills.
  • If applicable, meet the prescribed requirements of the Federal Aviation Administration, or other regulatory entities.
Work Environment

This position has pre-employment testing requirements that may require fitness for duty testing and a vision exam. Follow general shop safety procedures, including the occasional use of safety glasses, safety toe shoes, and hearing protection. Stand and/or sit for portions of the shift. Occasionally required to lift, carry, push, or pull up to 10 lbs.

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