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Support Services Associate
2 weeks ago
About Northwest Exterminating:
We are a leading provider of pest control services in the Southeast, serving over 65 years and growing rapidly. Our family-like culture values teamwork, integrity, and a commitment to excellence.
Job Description:
As an Administrative Professional at Northwest Exterminating, you will play a critical role in supporting our customers and sales teams to drive business growth. You will provide exceptional customer service, handle customer inquiries, and contribute to our revenue growth through upselling and cross-selling opportunities.
Duties and Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, email, and online channels.
- Collaborate with our sales team to promote our services and address customer concerns.
- Maintain accurate records of customer interactions and resolve issues promptly and professionally.
- Identify opportunities to upsell and cross-sell our services, contributing to our revenue growth.
What We Offer:
- A competitive hourly rate of $16-$18 per hour.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- A 401(k) plan with company match and employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts on our services.
Requirements:
- A high school diploma or equivalent is required.
- No experience is necessary, but excellent communication and problem-solving skills are essential.
- Proficiency in Microsoft Office tools, such as Word, Excel, and PowerPoint.
- The ability to pass a drug screen.