Nail Salon Leadership Role
2 weeks ago
We are seeking an experienced and dedicated Nail Salon Leader to join our team at BizCare Inc. as a Senior Nail Care Manager.
The estimated annual salary for this position is $62,500 - $95,000 + benefits.
About the Job:
This role involves overseeing day-to-day operations, ensuring excellent customer service, managing salon staff, and maintaining a clean and welcoming environment. Your leadership and organizational skills will play a key role in driving customer loyalty, increasing business revenue, and creating a positive workplace culture.
Key Responsibilities:
- Staff Management: Lead, motivate, and train a team of nail technicians, receptionists, and support staff.
- Customer Service: Ensure clients receive exceptional service by managing appointments, addressing concerns, and resolving complaints in a professional and timely manner.
- Salon Operations: Oversee daily salon operations, including opening and closing procedures, inventory management, ordering supplies, and maintaining cleanliness standards.
- Scheduling & Payroll: Manage staff schedules, ensuring appropriate coverage for peak hours, and oversee payroll and commission distribution.
- Marketing & Promotion: Collaborate with the marketing team to create promotions, online content, and social media strategies to increase client engagement and salon visibility.
- Financial Management: Assist in budgeting, monitoring expenses, and ensuring profitability while maintaining excellent service standards.
- Health & Safety Compliance: Ensure compliance with all health and safety regulations, including sanitation protocols and licensing requirements.
- Client Retention: Implement client retention strategies and build lasting relationships with clients, creating a loyal customer base.
- Training & Development: Provide ongoing education and training to staff on the latest nail care trends, techniques, and product knowledge.
Requirements:
- A minimum of 3 years of experience in a nail salon or spa management role.
- Strong leadership, organizational, and multitasking abilities.
- Excellent customer service and communication skills.
- Knowledge of nail care products, services, and industry trends.
- Proficiency with salon management software (experience with a specific software is a plus).
- Ability to work in a fast-paced environment and manage a diverse team.
- Strong problem-solving skills and a positive attitude.
- Ability to handle administrative tasks such as payroll, inventory management, and scheduling.
- Certification in Cosmetology/Nail Care (preferred, but not required).
- Flexibility to work evenings and weekends as required.
Benefits:
- A competitive salary with performance-based bonuses.
- Employee discounts on salon services and products.
- Paid time off (PTO) and sick days.
- Health insurance options (for full-time employees).
- Ongoing professional development opportunities.
- A friendly and supportive work environment.
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