Host - Evening Ambassador

4 weeks ago


Dallas, Texas, United States Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and attentive Host to join our team at The Joule. As a Host, you will be responsible for providing exceptional guest service and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Guest Service: Greet and escort guests to their dining tables, ensuring a warm and welcoming atmosphere.
  • Log Book Maintenance: Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management.
  • Dining Room Setup: Maintain proper set-up of the dining room, ensuring it is clean and organized.
  • Assistance: Assist as needed or requested with service, ensuring a smooth and efficient dining experience.
  • Reservations and Special Functions: Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Guest Satisfaction: Ensure overall guest satisfaction, practicing safe work habits and following MSDS and OSHA standards.
Requirements
  • Education: High School diploma and/or experience in a hotel or a related field preferred.
  • Communication: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Teamwork: Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Flexibility: Flexible and long hours are sometimes required.
  • Physical Demands: Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Standing: Ability to stand during the entire shift.


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