Wellness Program Sales Professional

4 days ago


Swampscott, Massachusetts, United States Elements Massage Full time

Customer Service Specialist Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service and selling our wellness programs.

Salary and Benefits:

  • Payscale: $15-$17 per hour (dependent on experience)
  • Bonuses based on monthly conversion numbers
  • Medical insurance
  • Commission-eligible for wellness plan sales, with potential bonuses up to $200

About the Position:

  • FOLLOW OUR PROVEN SALES PROCESS TO SELL THE MONTHLY ELEMENTS WELLNESS PROGRAM AND BUILD CUSTOMER LOYALTY
  • TALK TO NEW CLIENTS, ESTABLISHED CLIENTS, AND PROSPECTIVE CLIENTS WITH A PASSION FOR LISTENING
  • TURN EVERY INCIDENT OF CLIENT CRITICISM INTO A STORY OF GREAT CUSTOMER SERVICE

Requirements:

  • PRIOR RETAIL SALES EXPERIENCE PREFERRED, SPECIFICALLY IN MEMBERSHIP OR SERVICE SALES TO POTENTIAL CLIENTS IN PERSON
  • CUSTOMER SERVICE EXPERIENCE IN A SPA-LIKE ENVIRONMENT IS ALSO DESIRED, FOCUSING ON ATTENTION, HOSPITALITY, AND EXECUTION
  • FAMILIARITY WITH MODERN OFFICE TOOLS AND SYSTEMS FOR SCHEDULING AND PAYMENTS
  • A DRIVEN APPROACH TO CREATING A POSITIVE WORK ENVIRONMENT FOR EMPLOYEES AND PROVIDING EXCELLENT CLIENT EXPERIENCES

Our Studio:

We operate independently owned and operated studios, each managed by franchise owners who are responsible for employment decisions. Our company culture emphasizes customer satisfaction, employee engagement, and community involvement.



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