Office Systems Specialist

4 days ago

Greenwood Village, Colorado, United States Konica Minolta Business Solutions Ltd Full time
Job Description

Konica Minolta Business Solutions Ltd is seeking a highly skilled Office Systems Specialist to join our team. As a key member of our service team, you will be responsible for providing top-notch technical support to our customers.

Responsibilities
  • Perform a full range of on-site maintenance and repairs on assigned products, including technical diagnostics, break/fix, installation, removal, and customer call assistance.
  • Manage territory, inventory, and customer relationships, ensuring a high level of customer satisfaction.
  • Develop and maintain a strong understanding of our products and services, with a focus on providing cost-effective solutions to our customers.
  • Follow proper call handling procedures, maintaining a minimum call per day average.
  • Establish and maintain a comprehensive knowledge base of service manuals, part books, and other service literature.
  • Manage and maintain a tool kit, supplies, and accurate inventory for assigned territory.
  • Responsible for maintaining a "trunk stock" inventory with a value over and above $1000.
  • Develop and maintain effective relationships with customers and fellow employees.
  • Provide sales support as required, advising sales on problem accounts and service leads.
  • Accurately and timely completion of invoices and expense reports.
Requirements
  • Minimum of High School diploma or GED required, Technical School training preferred.
  • 2-4 years of experience related to technical/repair of business equipment.
  • Certified in A+ or equivalent training required.
  • Working knowledge of computer systems such as Microsoft, Apple, and common network problems.
  • Must possess electrical/mechanical aptitude.
  • Must have reliable transportation and a valid driver's license.
  • Position requires use of personal car, eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to work independently at a customer site.
  • Must work well with customers and exhibit professional appearance and demeanor at all times.
About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. Our company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services, intelligent information management, managed print services, and industrial and commercial print solutions.

We are proud to be ranked on the Forbes 2021 America's Best-in-State employers list. Our company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI Most Color Consistent A3 Brand Award for our bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.

We are an equal opportunity and affirmative action employer, considering all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.

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