Cloud Networking and Security Leader
3 days ago
Job Overview
Cato Networks is a pioneer in converging enterprise networking and security into one centralized and global service delivered by cloud. As a Customer Success Manager, you will play a critical role in ensuring the success of our top customers from deployment to renewal.
This is a unique opportunity to inspire and support customer adoption and expansion, leveraging your customer-facing and technical acumen to lead our customers to success. You will be a trusted advisor to our top customers, developing meaningful relationships with key stakeholders within the customer and Cato's teams.
Responsibilities:
- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
- Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)
- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Requirements:
- 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
- Experience and Exposure working with networking or security software solutions
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
- Must be very well organized and able to work effectively in a nimble and fast-paced environment
- Effective problem solver, shows ownership and wants to see issues resolved
- Comfortable working within a geographically distributed team for a hyper-growth global organization
- Must be located within the North Central United States
- Ability to travel up to 25% of the time
Estimated Salary: $110,000 - $140,000 per year
About Us:
Cato Networks is a leader in building a cutting-edge enterprise network and secure cloud platform, with a strong focus on innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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