Transfer Center Nurse Specialist

1 month ago


Syracuse, New York, United States Upstate University Hospital Full time
Job Summary:

The Transfer Center Nurse Specialist will play a pivotal role in the Throughput Operations Center, providing timely and accurate assessments to guide referring facilities to the appropriate physician. This position requires exceptional customer service skills, with the ability to listen attentively and respond effectively to requests from transferring physicians, hospitals, and peers. The successful candidate will prioritize customer satisfaction, adjusting to a rapidly changing environment while managing multiple phone lines and responsibilities. This role is crucial in ensuring the acceptance of patients into our health system, adhering to EMTALA regulations.

Key Responsibilities:

• Provide critical assessments and guidance to referring facilities
• Develop and maintain effective relationships with transferring physicians, hospitals, and peers
• Prioritize customer satisfaction and respond to requests in a timely manner
• Manage multiple phone lines and responsibilities in a fast-paced environment
• Collaborate with a multi-disciplinary team to ensure seamless patient transfers

Requirements:

• NYS licensed/registered RN (or eligible)
• Bachelors degree in Nursing with one year hospital-based experience or Associates degree in Nursing with three years of hospital-based experience required
• Excellent organizational skills, critical thinking skills, and ability to handle multiple tasks at once
• Exceptional customer service skills, verbal and written communication skills
• Ability to work collaboratively with a multi-disciplinary team

Preferred Qualifications:

• Acute care RN experience in Emergency Services or Critical Care preferred

Work Schedule:

• Evenings every other weekend, some holidays

Message to Applicants:

This is a part-time, 50% time position.
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