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Field Service Engineer I
2 months ago
DiaSorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide.
As a Field Service Engineer I, you will be responsible for providing service and support to internal and external customers with regard to instrument maintenance, troubleshooting, and repair with minimal assistance.
Key Responsibilities:- Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting, and repair with minimal assistance.
- Receive information from Manager, Technical Service, and Logistics Teams concerning customer instrumentation.
- Maintain customer, applications, and sales communications.
- Assist with instrument installations.
- Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
- Perform instrument preventative maintenance.
- Perform instrument retrofit installation.
- Read and understand the GOP procedures required for GMP compliance.
- Perform other assignments as required for effective support of field systems and activities at customer sites.
- Complete field service reports according to process.
- Maintain good work habits.
- AA Degree in Laboratory Technician, Electronics, Engineering Technician, or equivalent.
- Minimum 2 years as a Biomedical Equipment, Electronics, or Field Service Technician, or equivalent combination of education, training, and experience.
- Valid driver's license in good standing.
- Ability to do preventative maintenance and troubleshooting with reference to manufacturer's manual and with minimal support.
- Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
- Basic knowledge and understanding of electronics and medical terminology.
- Some knowledge and understanding of basic immunology and immunoassay technology.
- Ability to explain correct operation of equipment.
- Self-Starter that requires minimal supervision on specific field tasks.
- Excellent verbal, interpersonal, and written skills.
- Ability to handle multiple activities in a professional manner.
- Quality and detail-oriented.
- Skill in using MS Word and Excel; familiarity with Google Suite.
DiaSorin is committed to providing a competitive wages and benefits package as you grow your career with us. Join our team and discover how your work can impact the lives of people all over the world.
DiaSorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
