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Regional Leader of K9 Operations

2 months ago

Ponte Vedra, United States K9s For Warriors Inc Full time
Job Description

About K9s For Warriors Inc

K9s For Warriors Inc is a leading provider of service dogs to veterans suffering from the invisible wounds of war, such as Post-Traumatic Stress Disorder. Our unique, in-house program helps change the lives of American heroes by pairing them with a battle buddy, who was likely a rescue dog and then teaching him or her to utilize that dog to mitigate the symptoms of their wounds.

Job Summary

We are seeking a highly motivated and experienced Senior Regional Director of Canine Programs to join our team. The successful candidate will be responsible for planning, directing and coordinating all K9 programming across multiple campuses. This is a leadership role that requires a strong understanding of canine behavior and learning theory, as well as experience in program development and management.

Key Responsibilities

  • Leadership
    • Lead confidently by taking personal responsibility for decisions and actions.
    • Formulate regional objectives and strategies aligned with K9s mission and vision, driving practical actions.
    • Lead and motivate teams across assigned campuses, fostering a high-performing culture that prioritizes consistent application of canine program tenants and collaboration.
    • Oversee leadership of daily operations, ensuring smooth and consistent processes to maximize productivity.
    • Initiates and displays an openness to change to obtain and sustain key business initiatives.
    • Actively promotes teamwork by creating a culture and environment that supports individual and team empowerment.
    • Confronts conflict directly and objectively with a goal of resolution for all parties.
    • Participate in the management of assigned regional campus budgets, contributing to the overall organizational financial health.
    • Understanding of local market trends, delivering valuable insights for company-wide strategies.
    • Ensure assigned campuses adhere to departmental and corporate policies, maintaining standards across the board.
    • Nurture relationships with stakeholders and clients, enhancing K9s quality reputation.
    • Ensure a culture where effective teamwork, communication, collaboration, diversity, innovation, and inclusion are expected, recognized, and rewarded.
  • Strategic Thinking
    • Translates corporate strategy into actionable plans at the regional level.
    • Thinks strategically to ensure alignment between the organizational direction and local operations, thereby promoting healthy growth and consistency across the region.
  • Effective Communication
    • Promotes open, candid information sharing across organizational boundaries.
    • Builds consensus among diverse groups for the purpose of meeting business objectives.
    • Presents ideas and complex material clearly, concisely, logically and persuasively both orally and in writing.
    • Ensures timely, appropriate and effective communication with stakeholders.
    • Applies contemporary technical concepts and best practices to canine operations.
  • Analysis/Problem Resolution
    • Finds and acts on new opportunities, eliminates barriers to change and unneeded bureaucracy.
    • Makes sound business decisions based on limited, complex or contradicting information and ethical principles.
    • Integrates new ideas and contemporary approaches into problem solving.
    • Works effectively in group problem solving situations, building consensus and collaboration.
  • Results Orientation
    • Sets challenging, measurable project goals that are aligned with broad organizational strategies and departmental business objectives.
    • As opportunities arise, reengineers business processes and improve organizational effectiveness by proposing and implementing change initiatives required to improve efficiency, streamline operations and meet current and future business needs.
  • Financial Acumen
    • Possesses a strong understanding and practical knowledge of financial management and the ability to make data-driven decisions is critical.
    • Contributes to K9s overall financial health through the implementation and management of assigned budgets.
  • Public Relations & Outreach
    • Represents K9s For Warriors as the chief spokesperson with respect to the programs department and all teams therewithin.
    • Works with various departments (Development, Corporate Partners, Station Dog) to coordinate attendance of outreach events and assist with effective community relations.
    • Develop new relationships with local and regional shelters and veteran service organizations as well as maintain existing relationships; provide education and understanding of the K9s For Warriors mission as it relates to each organization and as internal procedures are updated.
  • Professional Development
    • Keeps abreast of trends and issues in the animal welfare, service dog, and veteran service organization fields.
    • Networks with professional organizations and participates in continuing education; maintains relevancy of all currently held certifications.
    • Develops and maintains working relationships with various animal care organizations and other industry leaders.
  • Canine Operations
    • Work with the CPO to create strategic direction for the canine operations program.
    • Develop and lead implementation of strategies within Procurement and Placement, Kennels/Veterinary, K9 Training, and Puppy Program teams designed to improve K9 graduation success.
    • Develop and implement operational standards for all assigned areas.
    • Create, update, and maintain all standard operating procedures for each facet of the programs department as they apply to the K9 Training, Puppy Program, Kennels/Veterinary, and Procurement & Placement; provide input to other departments, including Warrior Operations, Warrior Training & Education, Station Dog, and Development to align strategies and streamline procedures.
    • Ensure all procedures, policies, and protocols are current with best practices and all updates are distributed to the appropriate teams; facilitate effective and efficient implementation of policies.
    • Maintain databases (Smartsheet, SharePoint, Salesforce) as they apply to dogs both onsite (in-training, career changed, station dog) and exited (adopted, transferred, graduated); understand each dog individually to determine the most appropriate pathway for each dog as new behavioral or medical updates arise.
    • Work with the veterinary team to ensure all animal care and medical programs are administered humanely.
    • Maintain evidence-based animal welfare and training standards, human measures, and responsible practices.
  • Additional Responsibilities
    • Maintain professional appearance and ethical conduct.
    • Follow all K9s For Warriors policies and procedures.