X-Ray Field Engineer
7 days ago
Diagnostic X-Ray Field Service Engineer Needed for Customer Support
About the Role:We are searching for a skilled Field Service Engineer to join our team at Philips, providing top-notch support for diagnostic x-ray equipment at customer sites. As part of our regional work team, you will focus on delivering exceptional customer service and ensuring seamless resolution of technical issues.
As a field-based role, you will travel approximately 70% of the time across the specified geography, spending 1-4 hours daily driving. Overnight stays and occasional travel by air/train may be required.
Main Responsibilities:- Deliver outstanding customer service by communicating effectively, setting clear expectations, and meeting commitments to resolve customer needs.
- Gain a deep understanding of the customer's business environment, driving revenue growth through efficient service delivery.
- Collaborate with the team to identify areas for improvement and pursue training opportunities to enhance your capabilities.
- Seek opportunities to expand your skills and expertise, such as qualifying in multiple modalities and acquiring new tools.
- Acquired 2+ years of experience in diagnostic imaging (field or hospital-based) service environments or 4+ years in electromechanical industries, with preferred experience with diagnostic x-ray equipment.
- Able to apply theoretical knowledge of electronics, mechanics, and networking to install, diagnose, and repair equipment.
- Hold an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
This role offers a competitive hourly pay range of $31.00-$52.00 in PA and $35.00-$58.00 in NJ. Bonus plans, on-call pay, company fleet/car, training, and advancement opportunities are also included.
Travel and Work Environment:This is a field role requiring extensive travel. You must hold a valid driver's license and be comfortable with long daily drives.
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Customer Support Specialist
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