IT Infrastructure Manager

2 weeks ago


Phoenix, Arizona, United States MetroSys Full time
Job Summary

As the Lead IT Technician at MetroSys, you will be responsible for overseeing all IT operations. Working closely with a small team of two IT technicians, your role will involve hands-on technical support, troubleshooting, and ensuring that our IT infrastructure runs smoothly.

About the Role

This is a challenging opportunity to lead efforts to maintain the security and efficiency of our network and systems. You will be responsible for supervising and working closely with two IT technicians, assigning daily tasks, and ensuring an efficient workflow within the IT team.

You will also lead the team in providing technical support to employees, addressing hardware, software, and network issues. Additionally, you will perform hands-on troubleshooting and problem resolution for complex IT issues, ensuring timely response and resolution of IT support tickets.

Main Responsibilities
  1. Team Leadership:
  • Supervise and work closely with two IT technicians.
  • Assign daily tasks and ensure efficient workflow within the IT team.
  • Provide hands-on guidance and support to enhance team members' technical skills.
Technical Support and Troubleshooting:
  • Lead the team in providing technical support to employees, addressing hardware, software, and network issues.
  • Perform hands-on troubleshooting and problem resolution for complex IT issues.
  • Ensure timely response and resolution of IT support tickets.
Network and Systems Management:
  • Oversee the management, maintenance, and security of the company's IT infrastructure, including servers, networks, and workstations.
  • Implement updates, patches, and backups to ensure system reliability and security.
  • Monitor system performance and optimize configurations for peak efficiency.
Project Coordination:
  • Lead small-scale IT projects, such as system upgrades, software deployments, or network expansions.
  • Coordinate with other departments to align IT initiatives with business goals.
  • Ensure projects are completed on time and within budget.
Documentation and Reporting:
  • Maintain accurate records of IT activities, including support tickets, system configurations, and changes.
  • Prepare and submit reports on IT operations, including performance metrics and incident analyses.
Security and Compliance:
  • Implement and enforce IT security policies to protect company data and systems.
  • Conduct regular security audits and address vulnerabilities.
  • Ensure compliance with industry regulations and company policies.

What We Offer:

A competitive salary of $80,000 - $110,000 per year, depending on experience, plus excellent benefits and opportunities for professional growth.

We are looking for a highly skilled and experienced IT professional who can lead our IT team and drive innovation in our organization. If you have a passion for technology and leadership, we encourage you to apply.



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