Customer Experience Director

3 days ago


Lafayette, Indiana, United States Java House Full time
About the Job

We are seeking a Customer Experience Director to lead our Lafayette area team at Java House. This is an exciting opportunity for an experienced professional to create and maintain a positive store environment that meets the high standards of customer service.

The successful candidate will have excellent leadership skills, with the ability to motivate and guide their team members to achieve operational goals. They will also possess strong problem-solving skills and the ability to handle confidential information.

Key Responsibilities:

  • Develop and implement strategies to drive customer satisfaction and loyalty.
  • Collaborate with team members to identify and address customer needs and concerns.
  • Monitor and analyze financial reports to identify trends and issues in store performance.

Requirements:

  • Demonstrated experience in building community relationships and customer-centric mindset.
  • Ability to communicate clearly and concisely, both oral and written.
  • Strong leadership skills, with the ability to provide feedback, coach, and mentor others.

Estimated Salary: $65,000 - $85,000 per year, based on experience.



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