Customer Support Specialist
3 weeks ago
At Mr. Appliance, we pride ourselves on delivering exceptional customer service and appliance repair solutions. As a leading international franchise network with over 250 locations, we're committed to helping our customers get back to their daily lives quickly and efficiently.
We're currently seeking highly motivated and dedicated Customer Service Representatives to join our team. In this role, you'll be the first point of contact for our customers, providing prompt and professional support via phone calls, emails, or other communication channels. Your primary focus will be on resolving customer complaints, handling service requests, and ensuring overall customer satisfaction.
The ideal candidate will possess excellent communication skills, both written and verbal. You should be able to effectively manage multiple tasks simultaneously, work independently, and collaborate with colleagues to achieve common goals. A positive attitude, strong problem-solving skills, and attention to detail are essential in this role. Additionally, you should have a minimum of two years' experience in administration, with strong data entry skills and the ability to work in a fast-paced environment.
As a valued member of our team, you can expect a competitive compensation package, flexible working hours, and opportunities for growth and development. Our company culture is built around respect, integrity, and customer focus, and we encourage all employees to embody these values in their daily work.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Complete work orders, return customer calls, and resolve customer complaints in a timely and efficient manner.
- Perform cross-training in related positions as needed.
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