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Parts Sales Associate

2 months ago

Lewisville, Texas, United States SAM PACK FORD COUNTRY OF LEWISVILLE Full time
Job Description

**About Us**

SAM Pack Ford Country of Lewisville is a leading automotive dealership in the DFW market, committed to providing exceptional customer service and a best-in-class experience. We are passionate about harnessing a culture where our employees love their jobs and customers love our employees.

**Job Summary**

We are seeking a highly motivated and customer-focused Parts Sales Associate to join our team. As a key member of our parts department, you will be responsible for selling parts to customers, assisting with inventory management, and providing exceptional customer service.

**Responsibilities**

  • Sell parts to customers, either in-person or over the phone, ensuring a friendly and professional experience.
  • Assist customers in selecting required parts, providing expert knowledge and recommendations.
  • Inform customers of companion part requirements and specials, ensuring they are exposed to our full product line.
  • Answer phone calls, providing price quotes and other information to customers.
  • Review body shop estimates to ensure accuracy and pricing.
  • Provide high-level service to internal and external customers, ensuring their needs are met.
  • Pull and fill orders from stock, ensuring timely delivery.
  • Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders, if necessary.
  • Notify customers when special-ordered parts have been received.
  • Notify outside shops when all parts have arrived and when they will be delivered.
  • Pull orders for delivery, ensuring all parts are tagged with customer names and job numbers.
  • Follow up on back-ordered parts, ensuring timely delivery.
  • Verify will-call and back-order files weekly, returning items to vendors or stocking those not picked up or required.
  • Replenish assigned inventory daily, ensuring accurate stock levels.
  • Assist outside sales representatives with their orders, providing expert knowledge and support.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all charge sales are signed by the customer, and all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring the original invoice or its number is available for verification.
  • Issue and track requested shop tools to technicians, ensuring timely delivery.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up, ensuring timely delivery.
  • Solicit assigned accounts via in-person visits and phone calls, building strong relationships.
  • Keep the front and rear counter areas clean and uncluttered, ensuring a professional environment.
  • Clean computer terminals and printers daily, ensuring optimal performance.
  • Participate in all training programs made available, ensuring continuous improvement.
  • Stay current on new products and product updates, ensuring expert knowledge.
  • Participate with the parts manager in maintaining a lost sales tracking program, identifying areas for improvement.
  • Maintain a professional appearance, representing the dealership in a positive light.

**Requirements**

  • Previous Ford parts sales and/or wholesale sales experience is highly desirable.
  • Enthusiasm and high energy throughout the sales workday, ensuring a positive customer experience.
  • Strong customer service skills, providing exceptional service to internal and external customers.
  • Excellent communication skills, ensuring clear and concise communication with customers and colleagues.
  • Ability to submit to a drug screen prior to employment, ensuring a safe and healthy work environment.
  • Valid driver's license and clean driving record, acceptable to our policies.
  • Maintaining a professional appearance, representing the dealership in a positive light.
  • Exceptional communication skills, ensuring clear and concise communication with customers and colleagues.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between SAM Pack Ford Country of Lewisville and its employees.