Healthcare Management Professional

3 weeks ago


Brookfield, Wisconsin, United States CareSource Full time
Job Description: As a Manager, Customer Care at CareSource, you will be responsible for leading the customer care team to achieve daily operational goals. This includes ensuring that performance objectives are met, managing staffing and scheduling, compiling reports and departmental communications, participating in strategic planning, and interfacing with team leaders on effective people management strategies. We are seeking a strong leader with a Bachelor Degree in a business-related field, a minimum of three years of previous management/leadership experience, and knowledge of Medicaid.

Main Responsibilities:
  • Develop and implement strategies to achieve daily operational goals.
  • Manage staffing and scheduling to meet business needs.
  • Compile and analyze reports to inform departmental decisions.
  • Participate in strategic planning and recommendation of action plans.
  • Interface with team leaders to discuss effective people management strategies.
Requirements:
  • Bachelor Degree in business-related field or equivalent years of experience required.
  • Minimum of three (3) years of previous management/leadership experience preferred.
  • Previous experience in an HMO environment or related industry preferred.
Compensation: $79,800.00 - $127,600.00 per year.

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