Senior Software Engineer, AI Engineering

6 days ago

Orlando, Florida, United States ServiceNow Full time
About ServiceNow

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

Our Digital Technology Team

We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Our team delivers delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.

Emerging Technology Group

You will be part of our Emerging Technology Group within Digital Technology, responsible for driving the development of highly scalable backend services that impact AI-related products. As part of Digital Technology, you will contribute to our customer zero strategy for ServiceNow products, ensuring they work for us internally and deliver value to our customers.

Key Responsibilities
  • Design, implement, and maintain efficient, reusable, and reliable Python code.
  • Architect and develop scalable, secure, and high-performance AI-driven software solutions.
  • Integrate ML/AI capabilities into the ServiceNow platform.
  • Help evolve the MLOps process our team follows.
  • Lead code reviews, mentor junior engineers, and enforce best practices in coding, design, and architecture.
  • Collaborate with cross-functional teams to build and deploy high-quality features.
  • Work with cloud platforms to develop and deploy cloud-based solutions.
  • Identify and resolve software defects through debugging and troubleshooting.
  • Continuously improve existing codebases to increase maintainability, performance, and scalability.
  • Drive the technical direction of key projects and ensure alignment with overall business goals.
  • Ensure system security and data protection principles are embedded in solutions.
  • Stay up to date with new tools, libraries, and trends in the Python and software development ecosystems.
Qualifications
  • 5+ years of professional software development experience using Python.
  • Strong understanding of design patterns, integration patterns/practice, data modeling principles, and best practices.
  • Experience with microservices architecture.
  • Expertise in building and optimizing scalable back-end systems and APIs.
  • Strong experience with web frameworks like Flask and FastAPI.
  • Familiarity with asynchronous programming and frameworks (e.g., AsyncIO, Celery).
  • Solid understanding of relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Snowflake, Databricks, Redis, ElasticSearch, etc.).
  • Experience with containerization technologies (e.g., Docker, Kubernetes) and cloud infrastructure (Azure, AWS, GCP, etc.).
  • Proficient understanding of version control tools (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
  • Excellent problem-solving skills with a focus on performance tuning, scalability, and security.
  • Strong communication and collaboration skills.
  • Knowledge of machine learning frameworks or data science is a big plus.
  • Familiarity with front-end technologies (JavaScript, React, HTML, CSS) is a plus.

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