Account Growth Specialist

6 days ago


Eau Claire, Wisconsin, United States TDS Telecom Full time

**About the Role**

The Account Growth Specialist will be responsible for delivering exceptional customer service and sales results through face-to-face and phone interactions. The ideal candidate will have 1 year of experience in a sales or customer service role and 2 years of computer experience.

About the Company

TDS Telecom is committed to connecting people through innovative communication solutions. We provide high-speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S.

About the Role

  • Meet or exceed monthly sales goals of strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings.
  • Use negotiation and interpersonal communication skills to prevent customer churn and retain existing customers.
  • Work with customers to identify their technology needs and offer TDS product solutions that meet those needs.
  • Closely follow cash management procedures to ensure accuracy in all cash and payment handling from customer to deposit.
  • Resolve construction-related issues in specific markets by creating and completing Triage tickets.

Responsibilities

  • Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries.
  • Cash Management Procedures: Closely follow cash management procedures to ensure accuracy in all cash and payment handling from customer to deposit.
  • Resolves construction-related issues in specific markets by creating and completing Triage tickets.

Qualifications

  • 1 year of experience in a sales or customer service role.
  • 2 years of computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
  • Able to work overtime with advance notice and meet attendance guidelines.


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