Housekeeping Guestroom Ambassador
1 day ago
Four Seasons is a luxury hospitality company that prides itself on its exceptional service and commitment to excellence. Our team of professionals creates unforgettable experiences for our guests, residents, and partners through a dedication to delivering genuine hospitality with a personal touch.
Our CultureWe believe in recognizing the importance of every individual, welcoming new members to our team, and treating everyone with respect and kindness. Whether you work with us, stay with us, or simply visit our properties, we aim to create lasting impressions that will stay with you long after your experience with us has ended.
About HoustonHouston is a vibrant city that embodies the spirit of southern hospitality. With its unique blend of urban sophistication and Texas charm, it's the perfect destination for business travelers, families, and celebrities alike. From world-class dining to exciting entertainment options, there's something for everyone in this captivating city.
The Job DescriptionBASIC PURPOSE:The primary responsibility of this role is to ensure the cleanliness and maintenance of our guest rooms, including their interior and exterior spaces. This involves checking floors, walls, and doors for any signs of damage or wear, as well as maintaining the overall appearance of the property.
ESSENTIAL FUNCTIONS:- Check guest floors and walkways for paper, insects, debris, cigarette butts, room service items, and other hazards.
- Inspect all wall sconces for burnt-out light bulbs and replace them as needed.
- Sweep and damp mop floors to maintain a clean and safe environment.
- Clean and disinfect room number signs and door handles, adhering to our Lead With Care protocols.
- Maintain the cleanliness of all guest public spaces, restrooms, FSP, and back-of-house areas.
- Collect garbage and dirty linen on all floors and transport them to the laundry area.
- Strip guest rooms of linen and trash on the day of departure.
- Deliver guest requests from housekeeping, marking them as complete in the device once they have been fulfilled.
- Adhere to established safety standards, fire regulations, and department procedures and policies.
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
- Use company-issued ID to enter the building.
- Pick up device/work assignments from the Housekeeping Department and review them for any questions or concerns.
- Clock in/out using designated clocks, approve timecards daily, and enter code to retrieve keys.
- Report to assigned areas with required keys, equipment, supplies, and perform other duties as assigned.
- Respond to and resolve all service orders within 7 minutes.
- Shampoo/spot clean carpet as requested.
- Report any damages or repairs and maintenance needed to Housekeeping.
- Report any items found in check-out units to Security.
Estimated salary: $18-$22 per hour.
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