Auto Appraiser

We are seeking a skilled Auto Appraiser to join our team at The Travelers Companies, Inc. As an Auto Appraiser, you will be responsible for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims.

• Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file.
• Reviews physical damage documents for appropriateness and any loss economic opportunities.
• Negotiates with repair facilities on revisions to physical damage documents.
• Prepares and documents accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
• Electronically audits vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software.
• Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments.
• For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles.
• Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc.
• Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).
• Effectively manages work assignments and track financial changes.

• Prior experience with insurance carrier a plus.
• Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction.
• Valid Driver's License.
• Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.
• Strong mathematical and negotiation skills.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Strong teamwork skills.
• Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.
• Commitment to continuous education.

• Basic Analytical Thinking.
• Basic Judgment/Decision Making.
• Basic Communication.
• Intermediate Negotiation.
• Basic Insurance Contract Knowledge.
• Basic Principles of Investigation.
• Basic Value Determination.
• Basic Settlement Techniques.
• Intermediate Auto Technical.

We offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and a wellness program. We also have a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

We are an equal opportunity employer and believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.