Desktop Support Specialist
3 weeks ago
**Job Summary:**
We are seeking a highly skilled Desktop Support Analyst to join our team at GStek. As a key member of our IT department, you will be responsible for resolving workstation and server-related issues, completing troubleshooting, installation, configuration, and management requests, and ensuring desktop programs comply with policies and security regulations.
**Key Responsibilities:**
- Resolve workstation and server-related issues
- Complete troubleshooting, installation, configuration, and management requests
- Ensure desktop programs comply with policies and security regulations
- Catalog, maintain, and track software distribution library
- Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software
- Assist in the planning and execution of unit and system testing, application installation, and imaging remotely
- Access, install, and monitor software packages on IT systems and related hardware
- Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool
- Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware
**Requirements:**
- Bending, stooping, and sitting
- Walking or standing for prolonged periods
- Ability to lift up to 50 pounds
- Requires near vision acuity to review written documentation
- Ability to hear and understand speech at normal room levels and on the telephone
- Manual dexterity to operate a telephone and keyboard
- Ability to lift horizontally and vertically
**Clearance:** Selected applicants will be subject to a background check and must possess a valid U.S. Government Security Clearance.
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Desktop Support Specialist
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