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Healthcare Customer Care Associate

2 months ago

Morgantown, West Virginia, United States United BioSource Full time

Job Title: Healthcare Customer Care Associate

Company: United BioSource

Overview: Deliver exceptional customer service support to all stakeholders involved in the designated programs.

Key Responsibilities:

  • Manage incoming and outgoing communications related to specific United BioSource initiatives
  • Demonstrate comprehensive knowledge of program regulations
  • Utilize various communication channels to gather necessary information
  • Execute follow-up tasks with precision and timeliness
  • Record all interactions in the designated tracking system
  • Support the recruitment process as required
  • Ensure the completion of project-related tasks
  • Evaluate documents for compliance with program standards and take necessary actions
  • Perform additional duties as assigned by management

Qualifications and Skills:

  • High School Diploma; some college education preferred
  • Minimum of 3 years of relevant experience
  • Experience in customer service is preferred
  • Proficient in Microsoft Office Suite
  • Strong written and verbal communication abilities
  • Capable of navigating complex programs that require critical thinking
  • Able to thrive in a fast-paced environment with minimal oversight
  • Availability for flexible scheduling, including on-call shifts

Employee Benefits:

United BioSource provides a comprehensive benefits package to promote employee development and well-being:

  • Remote work options
  • Competitive compensation packages
  • Opportunities for career advancement
  • 401K plan with company contributions
  • Tuition assistance programs
  • Flexible working conditions
  • Paid time off and holidays
  • Employee support programs
  • Medical, Dental, and Vision insurance
  • Health Savings Account and Flexible Spending Account options
  • Telehealth services for virtual consultations
  • Wellness initiatives and adoption support
  • Short-term and long-term disability insurance
  • Life insurance and various discount programs