Restaurant Operations Manager

3 days ago

Littleton, Colorado, United States Denny's Full time
Job Title: Restaurant Manager

This is a leadership role that requires a strong understanding of restaurant operations and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Support the General Manager in developing and implementing restaurant operating plans that align with company and market strategies.
  • Work closely with the General Manager to plan, schedule, and analyze staffing needs, ensuring sufficient development and training of all employees.
  • Exercise discretion in addressing the changing demands of the business and ensure that all menu items are prepared and served in accordance with Brand Standards.
  • Support the General Manager in maintaining proper inventory levels for both food and nonfood items in accordance with company guidelines.
  • Ensure guest satisfaction through directing operational execution of proper service in a clean and pleasant environment.
  • Investigate customer feedback, coordinate response, and provide guidance to management and employees to improve customer service.
  • Responsible for maintaining and upholding all Brand's Corporate Brand Standards, Recipe standards, and best practices in our restaurants.
  • Responsible for maintaining and upholding compliance with all applicable local, state, and federal laws and regulations in our restaurants.
  • Ensure that proper management procedures and practices for the facility and equipment are adhered to through preventive maintenance, energy conservation, repairs, security measures, and that safety and sanitation requirements are met.
  • Embodies, promotes, and teaches Mancha's values and policies at all times in all aspects of restaurant operations.
  • Participates in the recruitment and selection of restaurant management and supports the General Manager in the recruitment, interviewing, and selection process of hourly employees.
  • Responsible for the controllable expenses focusing on labor standard, cash, R & M, food costs, and other operating expenses.
  • Maintains awareness of local market trends, competitive stance, and opportunities and works closely with the General Manager to select and implement appropriate local restaurant marketing programs.
  • Creates and maintains a positive work environment, ensuring open communications, and communicates employee relations issues or problems to the District Manager and Human Resources.
  • Demonstrates commitment to a high level of service and hospitality and responds to concerns and complaints in a professional and non-defensive manner.
  • Influences supervisors, subordinates, and peers effectively and manages disagreements and conflicts in an open, constructive, and timely manner.
Requirements:
  • High School Diploma and 3-5 years of management experience.
  • College degree preferred and/or equivalent combination of education and experience.
  • Basic computer skills are required.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, and extreme heat.

The noise level in the work environment is usually moderate.

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