Customer Experience Ambassador Taproom

1 week ago


Carthage, North Carolina, United States Southern Pines Brewing Co Full time
About the Role

We are looking for a dedicated and customer-centric individual to fill the position of Customer Experience Ambassador Taproom at Southern Pines Brewing Co. In this role, you will play a vital part in delivering an exceptional guest experience, ensuring that every patron feels valued and satisfied with their visit.

Key Responsibilities
  • Provide top-notch service to guests, addressing their needs and concerns promptly and professionally.
  • Maintain a thorough knowledge of our beer menu, including flavor profiles, ingredients, and pairing suggestions.
  • Operate point-of-sale systems efficiently, handling transactions and managing cash flow.
  • Ensure the taproom remains clean and well-maintained, adhering to high standards of sanitation and safety.
Requirements and Qualifications
  • Bachelor's degree in Hospitality, Marketing, or a related field is preferred; relevant experience may be considered in lieu of education.
  • Proficiency in Microsoft Office Suite and ability to learn new software quickly.
  • Excellent communication and problem-solving skills; ability to work effectively in a dynamic environment.
  • Prior experience in the food and beverage industry is advantageous.
Compensation and Perks

The estimated salary for this role is between $40,000 - $55,000 annually, based on qualifications and experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off for relaxation and personal growth.



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