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Restaurant Operations Manager
2 weeks ago
At Braum's, we are committed to delivering exceptional customer experiences and driving sales growth through effective leadership and team management.
Company OverviewBraum's is a leading provider of high-quality food and beverage products, with a strong presence in the market. We pride ourselves on our commitment to customer satisfaction and employee development.
Job DescriptionWe are seeking an experienced Shift Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing shift operations, managing staff, and ensuring seamless customer service delivery.
Your primary responsibilities will include:
- Managing daily shift operations, including opening and closing procedures, inventory control, and cash handling;
- Leading and developing a high-performing team of restaurant staff, providing coaching and feedback to improve performance;
- Maintaining high standards of customer service, resolving complaints and issues promptly and professionally;
- Working closely with the Assistant Manager to achieve business objectives, including sales growth, customer satisfaction, and employee engagement;
- Conducting regular safety checks, maintaining a clean and organized workspace, and adhering to health and safety protocols.
To succeed in this role, you will need:
- 1 year of experience in a restaurant or food service environment, preferably in a supervisory capacity;
- Excellent communication and interpersonal skills, with the ability to motivate and coach staff members effectively;
- A positive attitude, with a focus on delivering exceptional customer experiences;
- The ability to work flexible hours, including evenings, weekends, and holidays;
- A High School Diploma or equivalent, with a focus on retail or hospitality management.
As a valued member of our team, you will enjoy a range of benefits, including:
- Medical insurance;
- Dental insurance;
- Vision insurance;
- 401(k) retirement planning with company match;
- Short-Term Disability insurance;
- Paid vacations;
- Product discounts and more