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Restaurant Operations Manager

2 weeks ago


Abilene, Texas, United States Braums Ice Cream and Dairy Stores Full time

At Braum's, we are committed to delivering exceptional customer experiences and driving sales growth through effective leadership and team management.

Company Overview

Braum's is a leading provider of high-quality food and beverage products, with a strong presence in the market. We pride ourselves on our commitment to customer satisfaction and employee development.

Job Description

We are seeking an experienced Shift Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing shift operations, managing staff, and ensuring seamless customer service delivery.

Your primary responsibilities will include:

  • Managing daily shift operations, including opening and closing procedures, inventory control, and cash handling;
  • Leading and developing a high-performing team of restaurant staff, providing coaching and feedback to improve performance;
  • Maintaining high standards of customer service, resolving complaints and issues promptly and professionally;
  • Working closely with the Assistant Manager to achieve business objectives, including sales growth, customer satisfaction, and employee engagement;
  • Conducting regular safety checks, maintaining a clean and organized workspace, and adhering to health and safety protocols.
Requirements

To succeed in this role, you will need:

  • 1 year of experience in a restaurant or food service environment, preferably in a supervisory capacity;
  • Excellent communication and interpersonal skills, with the ability to motivate and coach staff members effectively;
  • A positive attitude, with a focus on delivering exceptional customer experiences;
  • The ability to work flexible hours, including evenings, weekends, and holidays;
  • A High School Diploma or equivalent, with a focus on retail or hospitality management.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Medical insurance;
  • Dental insurance;
  • Vision insurance;
  • 401(k) retirement planning with company match;
  • Short-Term Disability insurance;
  • Paid vacations;
  • Product discounts and more