Service Advisor Professional

7 days ago


Tyler, Texas, United States Classic Toyota Full time

**About Classic Toyota and Mercedes-Benz of Tyler**

We are a dynamic dealership dedicated to delivering exceptional customer experiences. As a Service Advisor, you will play a vital role in ensuring our customers receive top-notch service.

**Job Responsibilities:**

  • Greet service department customers with a positive attitude, setting the tone for an outstanding experience
  • Listen attentively to customers' needs and effectively communicate repair requirements to our technicians
  • Upsell additional services using low-pressure, high-integrity methods to enhance our customers' vehicles
  • Provide accurate repair and maintenance estimates, taking into account the latest industry standards
  • Adhere to strict policies governing vehicle care and operation, ensuring the highest level of quality
  • Foster strong relationships with customers by keeping them informed of progress throughout the repair process
  • Sell and manage extended warranties, offering peace of mind to our valued clients
  • Maintain the highest standards of repair quality, ensuring all work is completed to perfection
  • Notify customers when their vehicles are ready for pickup, exceeding expectations with timely service
  • Review and explain repairs and associated costs with customers, addressing any concerns or questions they may have
  • Handle minor customer concerns and complaints with professionalism and tact
  • Keep the Service Manager informed of any problems or potential issues, working collaboratively to resolve challenges

**Benefits:**

  • Competitive compensation package including annual salary: $60,000 - $80,000
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with employer matching contributions
  • Paid vacations and holidays
  • Life insurance and direct deposit benefits
  • Parental and maternity leave options
  • Employee discounts on vehicles, parts, and services
  • Rental car discounts

**Why Join Our Team?**

At Classic Toyota and Mercedes-Benz of Tyler, we value talented individuals who share our commitment to excellence. If you possess outstanding customer service skills, a passion for the automotive industry, and a dedication to continuous learning, we encourage you to explore this exciting opportunity.



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