Customer Service Representative

3 weeks ago


West Berlin, New Jersey, United States Always A Good Sign Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at Always A Good Sign. As a key point of contact, you will deliver exceptional service to customers while supporting internal processes.


Key Responsibilities:
  • Customer Interaction: Answer phone calls and greet walk-in customers, providing helpful and professional responses to inquiries.
  • Vehicle Check-Ins & Walk-Arounds: Perform detailed vehicle walk-arounds with customers to capture necessary information for projects, ensuring accuracy and customer satisfaction.
  • Project Support: Assist customers with their project needs, from initial consultations to final deliveries, ensuring all requests are addressed promptly.
  • Team Collaboration: Provide support across various departments, helping to ensure that daily operations flow efficiently.
  • Printer Operation Assistance: Aid in the maintenance and operation of printers to ensure timely production of high-quality signage and wraps.
  • Estimate Preparation: Work with team members to prepare accurate estimates and quotes, ensuring clarity and precision for customers.
  • Order Notifications: Keep customers informed of the progress of their orders, notifying them when their projects are ready for pickup or completion.
  • Payment Processing: Handle customer payments efficiently, using secure methods to process transactions.

Requirements:
  • Excellent Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.
  • Organizational Skills: Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
  • Customer Service Experience: Previous experience in customer service, retail, or a similar role is preferred.
  • Tech-Savvy: Comfort with office software, email systems, and basic payment processing tools.
  • Positive Attitude: A friendly, professional demeanor with a proactive approach to problem-solving and supporting team efforts.

Why Join Us?

You'll be part of a creative, supportive team that values both individual contributions and collective success. We foster an environment where you can grow professionally, work on diverse projects, and make a tangible impact. Your role will be integral to the smooth operation of our business, and you'll be appreciated for your hard work and dedication.



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