IT Specialist II

The IT Specialist II is a key role within the Geek Squad City's (GSC) internal IT helpdesk, responsible for driving superior client service and employee engagement. This position involves coaching, training, and development of team members, as well as maintaining the GSC IT/IS network and hardware.

• Leadership:
  • Coaches and develops team members on performance expectations
  • Provides input on talent evaluations and performance development discussions
  • Onboards and trains new team members
  • Establishes a positive work environment that promotes creativity, safety, and high engagement
• Business:
  • Ensures department metrics are met by monitoring individual and team productivity
  • Ensures compliance of all department SOPs
• Department:
  • Responsible for rapid response to internal employees and Information Systems requests
  • Provides support for Telecommunications and Call Centers, including client-side software and server-side call recording and administration
  • Special projects as requested, including delegation of tasks to Tier I (IT Specialist)

• 1 year of experience in customer service or helpdesk
• 1 year of experience in advanced PC hardware and software troubleshooting
• 2 years of experience with troubleshooting issues related to Windows and Microsoft Office products
• 2 years of experience with Windows systems administration
• 1 year of experience with Business Networking Systems and Networking Fundamentals
• 1 year of experience conducting independent troubleshooting

• 6 months of experience in a supervisory and/or leadership position
• 1 year of experience with Windows Server Administration
• 2 years of experience in advanced PC hardware and software troubleshooting
• 3 years of experience with troubleshooting issues related to Windows and Microsoft Office products
• 3 years of experience with Windows systems administration
• Associates Degree in a related field (or equivalent experience)

Best Buy is an equal opportunity employer.