Phone Support Specialist
1 week ago
Job Summary
We are seeking a talented Customer Experience Representative to join our team at Intelogix Corporation. This role will involve providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.
About Intelogix
Intelogix is a leading provider of contact center solutions, dedicated to delivering exceptional results and making lives better through empathy and innovation. With a diverse portfolio of clients and over 65 years of experience, we are confident in our ability to support our customers' needs.
Your Responsibilities
As a Customer Experience Representative, your key responsibilities will include:
- Serving as the primary point of contact for customers via phone
- Processing credit card payments over the phone or via Storefront for new and existing customers
- Providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
- Maintaining a thorough understanding of products, services, and policies to effectively assist customers
What We Offer
As a valued member of our team, you can expect:
- A competitive salary range of up to $18.00/hour, based on scope of responsibility, experience, location, and other job-related factors
- Paid training and development opportunities
- Medical, dental, and vision insurance
- Paid time off and employee discounts
- Early access to earned wages via PayActiv (up to 50% of earned wages, capped at $500 per pay period)
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