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Patient Registration Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Patient Registration Specialist to join our team at Desert Sage Health Centers. As a Patient Registration Specialist, you will be responsible for providing exceptional patient care and ensuring a smooth registration process for our patients.
Key Responsibilities- Greet and welcome patients in a courteous and friendly manner.
- Determine the purpose of each visit and direct patients to the appropriate area.
- Perform intake duties, including explaining various forms and updating demographic information.
- Register new patients and verify demographic information for established patients.
- Promptly check-in patients arriving for their appointments and monitor waiting times.
- Participate in morning huddles with clinical and/or dental staff to prepare for the workday.
- Determine appointment requests for new and established patients using scheduling protocols and patient medical needs.
- Monitor and update eligibility and phone reports.
- Reschedule appointments and assess patient satisfaction.
- Maintain knowledge of current scheduling tools and protocols.
- Offer and/or update sliding scale discounts to patients.
- Explain the 340B medication program to patients and verify information.
- Collect monies and payments from patients for office visits and fees.
- Direct medication refill requests to clinical support staff.
- Problem-solve various situations related to patient statements, demographics, and insurance information.
- Maintain cash box balancing and work with Patient Accounts to problem-solve accounts.
- Maintain patient confidentiality and clean and maintain workspaces.
- Work occasional evenings and Saturdays as needed.
- Assist in training new patient registration staff.
- Bilingual in English and Spanish is required.
- High school diploma or equivalent is required.
- Experience in primary care is preferred.
- Strong verbal communication skills and a courteous and empathic personality are required.
- Ability to operate electronic health computers and phone systems is required.
- Ability to work under pressure and handle multiple tasks is required.
- Prefer at least one year of public contact experience.
- Ability to maintain confidentiality per the Privacy Act is required.
- Possess good judgment about handling clinical emergencies and behavioral problems.
Desert Sage Health Centers offers a competitive salary and benefits package, including paid holidays, vacation, health, and dental insurance.
