Lead Systems Operations Engineer

4 weeks ago

San Francisco, California, United States Wells Fargo Full time
About this role:

We are seeking a highly skilled Systems Operations Engineer to join our Consumer Technology team, specifically focusing on the Customer Relationship View (CRV) platform. As a key member of our team, you will be responsible for providing expert platform support, leading a team of senior engineers, and driving continuous improvement.

Key Responsibilities:
  • Lead and manage a team of senior engineers dedicated to supporting the CRV platform.
  • Identify skill gaps within the team and develop targeted training programs to address them.
  • Coach and mentor team members to achieve technical objectives and meet their year-end performance goals.
  • Oversee second-level production support, including triage, diagnostics, impact analysis, and resolution of production incidents.
  • Implement Site Reliability Engineering (SRE) principles, such as enhanced logging, proactive monitoring, and resilient automation practices.
  • Ensure a structured approach to change and release management, including thorough review, risk assessment, conflict resolution, and obtaining necessary approvals.
  • Foster and maintain strong collaborative relationships with vendors, line of business partners, development teams, and other support teams across the enterprise.
  • Identify and implement opportunities for process improvements and automation.
  • Enhance system and infrastructure monitoring to ensure maximum availability, performance, and stability of the CRV platform.
In this role, you will:
  • Lead complex, broad impact initiatives, including provision of high-level systems consultation for technology teams.
  • Work as a key participant in large-scale planning of computer systems and network infrastructure for Systems Operations functional area.
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in-depth evaluation of multiple factors.
  • Make decisions on technical changes and enhancements.
  • Consult with engineering teams on change design, requiring a solid understanding of technical process controls or standards that influence and drive new initiatives.
  • Collaborate and consult with technical peers, colleagues, and mid-to-more experienced level managers to resolve systems support issues and achieve goals.
  • Manage and cultivate relationships with development partners, Product Team, and other support organizations.
  • Provide timely communication on enhancement/break-fix/release/maintenance changes, production incidents, and organizational initiatives.
  • Coach and lead mid-to-senior level systems operation engineers.
  • Manage engagement/meetings with developers, product team members, architects/principal/distinguished engineers, and other systems operation/support engineers.
Required Qualifications:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 2+ Team Lead experience.
  • 2+ Salesforce development or equivalent support experience.
Desired Qualifications:
  • Salesforce certification.
  • Azure/Google or equivalent Cloud certification.
  • Intermediate Splunk/Grafana reporting and dashboarding experience.
  • JAVA development experience.
  • Kafka, Flink, or other equivalent Microservice experience.
  • Oracle/Mongo DB/YugabyteDB/REDIS and equivalent Cluster/Cloud DB technology experience.
  • Intermediate Log and data analytics experience.
  • Intermediate Change and Incident Management experience.
Job Expectations:
  • Schedule and participate in release/maintenance deployment and post-install monitoring.
  • Lead Major Incident diagnostic, impact analysis, customer mitigation/remediation, and work with development to create long-term solutions.
Benefits:

We offer a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance. We also offer parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

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