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Technical Support Specialist
2 months ago
Position Overview
This role involves a combination of remote and onsite responsibilities, focusing on providing exceptional support to clients.
Key Responsibilities
- Delivering Remote Level 1/2 Help Desk assistance through incoming calls and managing a ticket queue via ServiceNow.
- Supporting commonly used applications such as Office 365, Zoom, Adobe Acrobat, and FortiClient VPN.
Essential Qualifications
- Collaborative team members with a positive outlook.
- Preferred technical expertise and training in computer hardware, support, and operating systems.
- Self-motivated individuals who excel in a dynamic work environment.
- Proficient computer skills with a minimum typing speed of 30 WPM (assessed).
- Ability to successfully complete a background check (release form required).
- A+ Certification and training in computer hardware and operating systems are advantageous.
- Familiarity with major desktop operating systems, including Windows 10, 11, ChromeOS, OSX, and iOS.
- Understanding of LAN, O365, Active Directory, and Networking principles.